Introductory description

Selling is a technique which is quite different from that of Marketing and Business Development. It is an essential element of trading. Students need to understand the theory and then be able to skilfully apply the methods and techniques to create orders for the products or services provided by their business. Students likely to be undertaking any customer facing business activity, face to face negotiations or raising capital will benefit from this module. The objectives of the module are to acquire the following knowledge and skills and to be able to apply them in the Real World of Business.

• The Sales Process
• The Sales Techniques
• The Management of Sales and the Sales Team

Module web page

Module aims

Outline syllabus

This is an indicative module outline only to give an indication of the sort of topics that may be covered. Actual sessions held may differ.

Introduction to Selling
Different Types of Selling
Sales Techniques
Questioning Skills
Presenting the product / service
Objection handling
Closing the sale
Ethics
Psychology and Selling
Cultural Awareness in Selling
Recognition of Sales Strategies
Managing Sales Teams
Cross Cultural Sales Management
Organisational Requirements
Objective / Goal Setting
Sales Programme Design

Learning outcomes

By the end of the module, students should be able to:

• For any product or service, be able to analyse the potential market including competitive environment and detailed target segments with their key attributes and devise a suitable sales strategy
• Compare and contrast the requirements of different sales channels, identifying their competitive advantage.
• Research and devise New Market or Product, Entry Sales Strategies
• Research, devise and present a compelling sales pitch for any product or service.

Indicative reading list

Selling and Sales Management
Geoffrey Lancaster, David Jobber 8th Edition (2009)

Sales Mangement: Principles, Process and Practice
Bill Donaldson, 3rd Edition (2007), Library Number: HO 5400 D6

Sales Management: Concepts and Cases
Douglas Dalrymple, 5th Edition (2006), Library Number HO 5400 D2

View reading list on Talis Aspire

Subject specific skills

Sales Strategy, Sales Channels, International, New Market Entry, Psychology, Sales Process, sales team structure, Sales program Design

Transferable skills

Design and evaluate sales strategies, understand and address customer concerns. Designing sales strategy, Research, devise and present a compelling sales pitch for any product or service. Understanding customers. Overcoming sales objections. Creating and delivering an effective sales pitch. The design activity and the benefits of different viewpoints and dealing with team members with differing opinions. Information literacy (research skills) – researching competitors strategy, design options and how to collect reliable information from prospective customers and partners. Digital literacy – understanding and exploring how digital technology can provide new sales tools and methods by enabling innovation in the business. Sustainability – The issues of how to build a sustainable sales model and management structure are core to the learning. Ethical values – understanding customers and service, and behaviour. Intercultural awareness – Exploring how culture changes affect the performance of different business models. International dimension to sales strategy. Presentations and meeting targets and goals during the course on a day by day basis. Professional behaviour with team members and in designing dealings with suppliers and customers. The module provides an in depth introduction to the functions in an organisation and how they relate and interact with each other.